Returns

How do I place a return or exchange?

We're sorry you didn't love your Avinida. Please reach out to support@avinida.com with your order number and the products you'd like to exchange or return, and we'll take care of the rest.

Help! I can’t find my return slip.

Don’t worry—Avinida packages don’t include return slips. Just reach out to support@avinida.com and we’ll help you place your return or exchange.

What’s your return policy?

All returns must be processed within 30 days of receiving the order.
To place a return, or if you are having trouble making a return within the 30-day timeframe, please reach out to support@avinida.com
Order # must be provided to place a return, and you will be refunded in full to your original form of payment. Please note, your original shipping charges are not refunded.

How long does it take to process a return?

Credit card refunds usually take 5-10 business days to appear on your statement.

THE PRODUCT NEVER ARRIVED

our estimate of the shipping time is between 7-10 days, not counting the preparation and shipping of the products which is between 1 to 5 days, so please if your products have not arrived max 15 days Please give it more time up to 25 days max as there are some situations we cannot control like weather, mail delays and customs. If your products have not arrived after 25 days, we will give you a 100% refund instantly.

What should I do if I receive the wrong product?

If you received a product different from the one that you ordered, sorry about that! Please contact us at support@avinida.com and we’ll be sure to get you the Avinida you ordered!

EXCHANGE:

If you wish to exchange your product, you have 30 days after receiving it to do so. Please keep in mind that to exchange your product must be unused and in its original packaging you will need to send it to us at your expense. Please contact our support at: support@avinida.com to help you with the process.

What’s your return process if I’m not happy with the product?
 
Yes within 30 days after receiving your package. Here are your packing instructions:
  1. Securely pack the items in a box.
  2. Affix the mailing label squarely onto the address side of the parcel, covering up any previous delivery address and barcode without overlapping any adjacent side.
  3. Use the address listed and affix the appropriate amount of postage.
  4. Ship package from your nearest post office or shipping company of your choice.
If you did not receive a return label, please send an e-mail to support@avinida.com
 
Please note! If you have received a faulty product, it is important that you send an e-mail to support@avinida.com  before returning your order.
 
We will then be able to help you with the returns procedure and find an appropriate solution.
NOTE: If your order has not been purchased via www.avinida.com the return policy applied of the shop where you did purchase the product.