Customer Care

Can I change my billing or shipping information?

 

Once you have placed an order, you should not change your billing or shipping address information. If you want to make a change, please contact our Customer Service Department at support@avinida.com as soon as possible during the order processing stage to indicate your request. If the package has not been dispatched yet, we will be able to ship to the new address. However, if the package has already been shipped, then the shipping information will not be able to be changed while the package is in transit.


What payment methods are you accepted ?

We accept VISA, Mastercard, American Express, Discover Card.

Do you provide an invoice?

Yes. Once we have received an order and payment has been cleared, the invoice will be sent automatically to you via email.

If I would like to make a gift purchase. Can you send my purchase to a different address ?

Yes we can do it for you 

How can I track my shipment?

Once we ship out your order, you should receive a shipment confirmation number within 24-48 hours through email to track your order

How do I know if my order has been shipped?

Once your order is shipped, you will receive a shipment notification then you will receive a confirmation email with a tracking number. But please allow 1 to 3 business days for the tracking information to be updated in the courier's system.

Where is my confirmation email ?       
                          

 If you have any concerns with your order, please contact our Support Team at support@avinida.com and they will be glad to assist you. Most emails are answered within 1 business day.